Shipping policy

1. Delivery Methods and Times

1.1 MIETIS in-store delivery

You can have orders delivered free of charge in the MIETIS location at calle Ciutat de Granada 62, 08005 BARCELONA, except for pre-ordered items not yet available.

You can pick up your purchase the same day. You will receive an email informing you that your order is ready for pick-up at the store. After receiving the email, you have up to 10 days to collect your package with proof of identity and your receipt. In-store delivery may not be available for use during sales periods and/or promotional/exceptional activities (for example, pre-orders).

1.2 Home delivery

Home delivery- your package will be hand-delivered to you and signed for upon receipt. If you are not home, you can select a new delivery date or availability in a pick-up point or near-by post-office.

You will receive your purchase in 3-5 working days after your order has been placed.

When an international delivery (especially in a country with custom taxes) is refused by a client, the brand has the right to charge the client for the return shipping and custom fees (for the return to sender). The total of the fees will be deducted from the client’s refund.

For all orders delivered in Spain and Europe the carrier will be UPS.

For all orders delivered outside Europe, the carrier will be FEDEX.

 

1.3 Delivery costs:

Delivery is free of charge on all orders over 200€.

Import duties and taxes may apply upon receipt of international orders.

2. Conformity with order

Upon receiving the item, it is the customer’s responsibility to ensure that the order is correct.

Any irregularities concerning delivery such as:

-damaged package,

-missing products,

-degraded products,

-products not in compliance with the order,

Must be reported within the legally required term, after receiving the order, and by certified letter or by email to this address: customercare@mietistudio.com