SHIPPING & RETURNS

Delivery Areas

 

MIETIS delivers any order to mainland Spain, Europe and, following specific conditions, worldwide.

 

Delivery Methods and Times

 

MIETIS in-store delivery

You can have orders delivered free of charge in the MIETIS location at calle Ciutat de Granada 62, 08005 BARCELONA, except for pre-ordered items not yet available.

You can pick up your purchase the same day. You will receive an email informing you that your order is ready for pick-up at the store. After receiving the email, you have up to 90 days to collect your package with proof of identity and your receipt. In-store delivery may not be available for use during sales periods and/or promotional/exceptional activities (for example, pre-orders).

 

Home delivery:

For all orders delivered in Spain and Europe the carrier will be UPS.

For all orders delivered outside Europe, the carrier will be FEDEX.

Home delivery- your package will be hand-delivered to you and signed for upon receipt. If you are not home, you can select a new delivery date or availability in a pick-up point or near-by post-office.

You will receive your purchase in 3-5 working days after your order has been placed.

When an international delivery (especially in a country with custom taxes) is refused by a client, the brand has the right to charge the client for the return shipping and custom fees (for the return to sender). The total of the fees will be deducted from the client’s refund.

 

Delivery is free of charge on all orders over 200€.

Import duties and taxes may apply upon receipt of international orders.

 

Conformity with order

Upon receiving the item, it is the customer’s responsibility to ensure that the order is correct.

Any irregularities concerning delivery such as:

-damaged package,

-missing products,

-degraded products,

-products not in compliance with the order,

Must be reported within the legally required term, after receiving the order, and by certified letter or by email to this address: customercare@mietistudio.com

If the items received do not comply with the order, the customer may file a complaint by email or certified letter to receive a “return voucher” free of charge. The incorrect item will then be sent back to the following address:

MIETIS

Calle Joan Godo Llucia, 10

08700 Igualada

Barcelona, Spain

To receive a complimentary return voucher, you can write to customercare@mietistudio.com. You will be provided with a printable voucher. The customer should then print it, paste it to the package, and drop the package off at the post office or at a “pick-up point” near your address.

Any delivery sent by the customer without first submitting a written request to the email address customercare@mietistudio.com will not result in a refund for delivery costs concerning this return.

The customer is advised to take care of the packaging and to protect the product well enough so that it does not get damaged during transportation. Items must be unworn.

 

Return of ordered items

 

The customer shall have a period of 14 days upon receiving the ordered items to return a product, the customer should only send an email to the following address: customercare@mietistudio.com

 

The email must contain the following:

Title: “Product return”

Order number

The customer’s last name

Delivery address

Email address associated with the order

If the customer uses his or her right to cancel the sale, MIETIS will promptly send acknowledgment of receipt of cancellation.

To get a complimentary return voucher, you can write to customercare@mietistudio.com. You will be provided with a printable voucher. The customer should then print it, paste it to the package, and drop the package off at the post office or at a “pick-up point” near your address.

The return of the product remains at the customer’s expense and will not be refunded.

 

Returned products must be new, unused, and, if applicable, in their original box.

Returned items must be unworn, unused, and in their original packaging (the box containing the purse must be in excellent condition).

If any returned item is soiled or damaged by the customer, it will not be accepted.

Upon receiving the package, MIETIS will determine if the returned product is in as-new condition. No return will be accepted if returned items have been visibly used or damaged by the customer, this use and damage rendering the product unsuitable for sale.

If MIETIS does not accept the returned item for the above reasons, the item will be then returned to the customer at his or her own expense. The customer may not demand any type of compensation or refund eligibility except, at a later date, when exercising warranty rights on sold products.