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SHIPPING & RETURNS

Order Process

 

The customer makes the order by following these six steps:

Step 1: The customer adds the chosen items to the cart after choosing the model, the desired color and size. The cart is available at any moment for changes and order validation.

Located at the top right of the screen, the cart informs the customer that the selected items have been saved by showing the number of products in it.

Step 2: The customer verifies the details of his or her cart which can still be modified at any moment. The customer then validates the order after choosing the delivery method (delivery or pick-up at our store).

At this stage, the total order amount including taxes contains only the price for items themselves. The delivery costs will be indicated later during the order validation process.

Step 3: The customer creates a customer account by completely entering his or her details (delivery and billing information).

Fields marked with an asterisk (*) are mandatory fields; it must be specified that, unless stated otherwise by the customer, the billing address will automatically be the same as the delivery address.

Step 4: When validating the order summary, the customer expressly accepts the general terms and conditions of sale currently in place on the website.

Step 5: The customer chooses the delivery method (the price varies depending on the product and destination) and then the payment method. The customer is then redirected to the secure payment site where payment details can be entered.

The payment is made online by credit card or PayPal. The customer will finalize acceptance upon verifying his or her bank details (credit card number, expiration date, and CVV).

The customer will have to enter his or her credit card number, its validity date, and the 3 CVV digits on the back of the card.

If the payment is accepted, the customer will be redirected to an order confirmation screen on the website.

If the payment fails to go through, the customer has up to five chances to re-enter the correct bank information. Upon being refused five times, the customer will be redirected to a screen on the website, which explains the payment failure.

When a customer places an order, it implies complete and unconditional compliance with the present terms and conditions of sale. Note that the customer is charged when the order has been validated and not when the item has been mailed.

 

Order Confirmation

Within an hour of making the order, the customer will receive a confirmation email with:

-record of the order

-the details concerning the items ordered

-the total price

-delivery costs

-calculation of shipping and delivery dates

-the chosen method of payment

 

MIETIS reserves the right to invalidate the order for:

-abnormal or fraudulent complaints,

-unusual orders regarding quantities ordered,

-abnormal or fraudulent exchanges and returns,

-ongoing dispute(s) with the customer

-suspicious billing information used

 

Archiving Orders

The details of the order are archived for a period of ten years on a secure server. However, no credit card number shall be retained.

Terms of Payment

 

Payment by credit card

The price of products already bought is payable in full the very day the customer places the order.

The payment is made online. The following payment cards are accepted: Visa, Mastercard and AMEX.

The customer’s bank account which corresponds with the credit card used for the payment is charged the day that MIETIS confirms the order.

In the event of payment failure, a wrong address, or any other problem pertaining to the customer’s account, MIETIS reserves the right to block the order until the problem has been resolved.

 

Securing Payment

All purchases made on the website are protected and secured 7 days a week, 24 hours a day. By clicking on any credit card, the customer is directed to the secured payment website Redsys which uses the widely recognized standard of security technology, SSL. Upon payment, the customer shall indicate his or her card number, the validity date, and the CVV code on the back of the credit card.

This information is automatically transmitted in encrypted form (SSL protocol) so that it is checked for abusive and fraudulent material.

Delivery Areas

 

MIETIS delivers any order to mainland Spain, Europe and, following specific conditions, worldwide.

 

Delivery Methods and Times

 

MIETIS in-store delivery

You can have orders delivered free of charge in the MIETIS location at calle Ciutat de Granada 62, 08005 BARCELONA, except for pre-ordered items not yet available.

You can pick up your purchase the same day. You will receive an email informing you that your order is ready for pick-up at the store. After receiving the email, you have up to 90 days to collect your package with proof of identity and your receipt. In-store delivery may not be available for use during sales periods and/or promotional/exceptional activities (for example, pre-orders).

 

Home delivery:

For all orders delivered in Spain and Europe the carrier will be UPS.

For all orders delivered outside Europe, the carrier will be FEDEX.

Home delivery- your package will be hand-delivered to you and signed for upon receipt. If you are not home, you can select a new delivery date or availability in a pick-up point or near-by post-office.

You will receive your purchase in 2-3 working days after your order has been placed.

When an international delivery (especially in a country with custom taxes) is refused by a client, the brand has the right to charge the client for the return shipping and custom fees (for the return to sender). The total of the fees will be deducted from the client’s refund.

 

Delivery Costs

The delivery costs depend on the product and destination.

The cost includes processing, packaging, shipping, delivering and tracking your order. Import duties and taxes may apply upon receipt of international orders.

In-store delivery is free of charge.

 


Conformity with order

Upon receiving the item, it is the customer’s responsibility to ensure that the order is correct.

Any irregularities concerning delivery such as:

-damaged package,

-missing products,

-degraded products,

-products not in compliance with the order,

Must be reported within the legally required term, after receiving the order, and by certified letter or by email to this address: customercare@mietistudio.com

If the items received do not comply with the order, the customer may file a complaint by email or certified letter to receive a “return voucher” free of charge. The incorrect item will then be sent back to the following address:

MIETIS

Calle Joan Godo Llucia, 10

08700 Igualada

Barcelona, Spain

To receive a complimentary return voucher, you can write to customercare@mietistudio.com. You will be provided with a printable voucher. The customer should then print it, paste it to the package, and drop the package off at the post office or at a “pick-up point” near your address.

Any delivery sent by the customer without first submitting a written request to the email address customercare@mietistudio.com will not result in a refund for delivery costs concerning this return.

The customer is advised to take care of the packaging and to protect the product well enough so that it does not get damaged during transportation. Items must be unworn.

Return of ordered items

 

The customer shall have a period of 14 days upon receiving the ordered items to return a product, the customer should only send an email to the following address: customercare@mietistudio.com

 

The email must contain the following:

Title: “Product return”

Order number

The customer’s last name

Delivery address

Email address associated with the order

If the customer uses his or her right to cancel the sale, MIETIS will promptly send acknowledgment of receipt of cancellation.

To get a complimentary return voucher, you can write to customercare@mietistudio.com. You will be provided with a printable voucher. The customer should then print it, paste it to the package, and drop the package off at the post office or at a “pick-up point” near your address.

The return of the product remains at the customer’s expense and will not be refunded.

 

Returned products must be new, unused, and, if applicable, in their original box.

Returned items must be unworn, unused, and in their original packaging (the box containing the purse must be in excellent condition).

If any returned item is soiled or damaged by the customer, it will not be accepted.

Upon receiving the package, MIETIS will determine if the returned product is in as-new condition. No return will be accepted if returned items have been visibly used or damaged by the customer, this use and damage rendering the product unsuitable for sale.

If MIETIS does not accept the returned item for the above reasons, the item will be then returned to the customer at his or her own expense. The customer may not demand any type of compensation or refund eligibility except, at a later date, when exercising warranty rights on sold products.